Matt Rutherford

This city is beautiful all the time, but even more so when the sun shines…

Sunday Six Pack #12

The internet can be a scary and confusing place – never fear, I’ve got this.

Pour yourself a coffee and enjoy the Sunday Six Pack, all killer, no filler, just six of the best links curated from a week of reading. Previous editions here.

Nine mental models to help you solve difficult problems – there are some great provocations in here. Worth a read, whatever you are working through.
Interesting article that describes the Amish relationship with technology. Have to admit, I didn’t know much about the Amish, this was useful.
Wally Bock has an ‘always switched on’ list of weekend leadership reading – this week is no exception.
Looks like Facebook are starting to let you see who viewed your profile. (ht Regine)
How to work ethically while at speed – as we move faster and break more things, this is important stuff.
Only in Asia – this is your new favourite twitter feed

Compiled whilst listening to : Hammock / Columbis OST

The Sunday Six Pack - great reading from across the web, curated for Sunday enjoyment Click To Tweet

The Sunday Times today. Interesting piece.

Friday Customer Experience Pack #12

Every Friday, I round up the best Customer Experience writing I have seen during the week. Subscribe below if you’d like to receive this by email each week. Previous editions are here.

Knowing the difference between a customer and user is absolutely critical as you build your onboarding process… here’s how you tell the difference and tailor for the differences. Excellent read from appcues.
Staying in touch with what competitors are doing is critical – here’s how to ace competitive analysis.
Three ways that AI can improve customer experience – my gut feeling is that personalisation will become super important as technology interfaces become more intimate. When your IA starts calling you by name, you’ll want it to know more about you and your preferences.

Personalisation will become critical as technology interfaces become more intimate. When your IA starts calling you by name, you'll want it to know more about you and your preferences. Click To Tweet

What did I miss? Let me know the best Customer Experience writing you’ve seen this week in the comments.

Have you lost your Klout?

If you are missing Klout, the social media scoring service which was shuttered recently, than maybe it’s time to check out Skorr.

When Klout announced it would be going offline soon, people started looking for a new tool to judge their social media reach by.

Enter Skorr from Portugal, a great looking app which allows you to connect your social media sites and aggregate your progress in building a following. Currently, Skorr connects Twitter, Facebook, Instagram, YouTube, LinkedIn and Tumbler into a single dashboard and analyses your posting to get a score from 1 – 100.

The team at Skorr say that they measure 32 different KPI’s to derive your number, with social media behaviour driving the number up or down accordingly.

Skorr then ranks you in amongst your connections so you can see how you compare to your network.

Whilst Skorr currently lacks the range of connections that Klout had, it seems to have made an excellent start – and already people are working on how they can ‘find the recipe’ for ensuring they increase their score.

You can try Skorr here – downloading the IOS, Android or Microsoft App to get started quickly.