I want EVERYONE to be successful. So, I try and share the things I learn along my journey.
I write about how to be more fulfilled with your career, more satisfied with your life and how to find joy in the everyday.
Each week, I share a single email crammed full of tips to help YOU and your career, alongside a musical recommendation 🎧.
I love music, and make a virtual mixtape every month that I think you'll enjoy. I also used to be a DJ.
Feel free to subscribe to the newsletter (100% free for ever), or get in touch if I can help you.
My CV
2020 - today / Meta, Dublin
At Meta, I lead a talented global team of Program Managers who work to keep people safe on our platforms. We do this by managing changes to our global network of Vendors.
2019 - 2020 / LinkedIn EMEA, Dublin
At LinkedIn, I was part of a Customer Success organisation that focused on connecting talent with opportunity at massive scale. To do this, I led a world class team of creative and smart individuals, who served multiple markets of small and medium businesses across EMEA as they use our Talent Solutions products.
2017 - 2019 / 9 Spokes, London
At 9 Spokes I helped design, build, and deliver a Global Customer Success function that serviced both Enterprise and Small and Medium businesses as they used the 9 Spokes platform. My teams were responsible for onboarding, adoption and ongoing support for the SaaS product that connected business owners to multiple sources of data and bring insights and decision making to life.
2016 - 2017 / Intuit, London
At Intuit I led the Care function for EMEA, with in-house and outsourced teams (in the UK and Paris) providing first and second-line support for users of the Intuit QuickBooks platform, including accountants and small businesses. I served as part of a leadership team that helped to grow the EMEA business and provided high-quality voice of the customer insights to the wider Intuit teams.
2005 - 2016 / Microsoft, Reading, UK
At Microsoft, I led a variety of teams focused on providing customer service, support and success. I led large scale outsourced operations for Office 365 and the Microsoft digital advertising platforms, alongside building and managing high performing global and regional teams.