Friday Customer Experience Pack #12

Every Friday, I round up the best Customer Experience writing I have seen during the week. Subscribe below if you’d like to receive this by email each week. Previous editions are here.

Personalisation will become critical as technology interfaces become more intimate. When your IA starts calling you by name, you'll want it to know more about you and your preferences. Click To Tweet

What did I miss? Let me know the best Customer Experience writing you’ve seen this week in the comments.



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