Every Friday, I’m going to round up the best Customer Experience writing I have seen during the week. Subscribe below if you’d like to receive this by email each week. Previous editions are here.
- Building a Customer-Centric company requires more than just a great service team. Good Customer Experience is born across the company and requires strong & committed leadership. At Customer Think, there are some tips to pulling the right levers in leadership to build the culture you need.
- Jeanne Bliss outlines the key questions that any aspiring CCO should ask – if you are in any customer leadership role you should be asking these questions constantly to ensure you have the right conditions for success.
- The GDPR challenge is coming – and there is an opportunity for Customer Experience to shine while the rules are applied. Get ahead of the curve on GDPR + CX with this outline.
- Some years ago, I was part of a servixce transformation project that was inspired by the Disney standards of service, the methodology has stuck with me for years, and if I get an opportunity I’d like to do that project again with a new organisation. Shep Hyken asks the question – what if Disney ran your company?
What did I miss? Let me know the best Customer Experience writing you’ve seen this week in the comments.