Every Friday, I’m going to round up the best Customer Experience writing I have seen during the week. Subscribe below if you’d like to receive this by email each week. Previous editions are here.
- Whatever industry you are in, you’ll need to keep up with the best Customer Experience there is to remain competitive – this excellent article at KellogInsight explains how to design a stellar Customer Experience.
- The growth of Slack as a messaging and collaboration tool has been incredible – one key factor has been the way they onboard customers. This article from Zendesk explains just how they do it.
- Appcues gives 10 tactics of the best onboarding emails around – there are some excellent ideas in here, I’ll be using a few of them!
- Social media is now a critical part of your customer experience and support channels – this article from Customer Think explains how to leverage your customer interactions on Social media channels.
What did I miss? Let me know the best Customer Experience writing you’ve seen this week in the comments.