Every Friday, I round up the best Customer Experience writing I have seen during the week. Subscribe below if you’d like to receive this by email each week. Previous editions are here.
- Five ways that leaders can inspire great Customer Service – some perfect reminders of what leaders can do to ensure that a culture of great service is in their organisation.
- Over at CX Journey, the always excellent Annette Franz asks an important question – What’s in your CX budget? This is an excellent guide to making sure you have the funds to do your job properly.
- Customer Experience Magazine talks to the award-winning Manuela Pifani about the Art and Science of a great Customer Experience.
- Over at Prismetric this excellent article outlines a favourite subject of mine – Customer Journey Mapping. For me, there is no more critical activity to understand & improve your Customer Experience.
What did I miss? Let me know the best Customer Experience writing you’ve seen this week in the comments.