Signal from Noise – Tuesday

I’m still travelling, so here are some interesting links I’ve been reading in Toronto…

Signal from Noise – Monday

Curating the web, the best links of the day. Sent from Toronto, whilst travelling.

Seen: A Quiet Place

This is a review of the film ‘A Quiet Place’ directed by and starring John Krasinski alongside Emily Blunt.  None of my reviews contain spoilers and only broad comments on the plot of a film.

A trip to the cinema to see A Quiet Place, the local Oden providing popcorn and pop along with this very unusual movie.

A Quiet Place tells the story of a family that is forced to stay silent to avoid the attention of alien predators in a post-apocalyptic America.  The story opens with a defining moment for the family and then continues about a year later as they deal with the aftermath and try to live a normal life.

There isn’t much ‘normal’ going on here, with sign language, CCTV surveillance and elaborate contraptions to maintain a running silence.  The aliens, seen a few times are terrifying in their appearance and their speed, as they react to sound with frightening consequences.

It’s an unusual film, with very little spoken dialogue, although some sections with subtitles and a very sparse soundtrack.  Your focus is drawn almost entirely to the visuals which are really well made.  The leads are truly excellent, with an understandable chemistry in some of the more intense scenes.

The story is kept taut, with a constant feeling of suspense – and there is one scene that kept me physically anxious for a good few minutes. The finale is excellent as well.

Support acting from the kids in the family is really good, and they contribute really well to the overall story.

Great movie – you really need to see this.

Overall. 9/10. IMDb

Sunday Six Pack #11

Time to relax, pour yourself a coffee and enjoy the Sunday Six Pack, all killer, no filler, just six of the best links curated from a week of reading. Previous editions here.

Compiled whilst listening to : RM Hubbert / Cockcrow

The Sunday Six Pack - great reading from across the web, curated for Sunday enjoyment Click To Tweet

Remember: We’re having a grand time

Before Email, Twitter and Instagram, people used to send postcards.   I collect these vintage postcards, for their messages as much as their pictures.

Vintage Postcard from Pendennis Castle, Falmouth Click To Tweet

Pendennis Castle in the late 1960’s – a brief card back from a trip – the message reads:

Continue reading “Remember: We’re having a grand time”

Assorted Links – 13th April 2018

Curating the web, the best links of the day.

Friday Customer Experience Pack #11

Every Friday, I round up the best Customer Experience writing I have seen during the week. Subscribe below if you’d like to receive this by email each week. Previous editions are here.

  • Three key components of Customer Journey Mapping – Customer Experience Magazine outlines some good advice on Customer Journey Mapping – I especially agree with #3 – Take action on the things that matter. Quite often I hear about mapping exercises that gather dust as they seem more academic than getting in and actually fixing customer pain points.
  • Customer Think magazine has a great view on building a community based on your business – in my view, having strong relationships is going to be a key differential for businesses in the future. A community is one way to develop those.
  • How to make the perfect Chatbot – strong advice for anyone who is embarking on the Chatbot journey.  Have a purpose and design with personality seem like good starting points.
  • Ten great Customer Experience KPI’s – Zendesk play back the basics here, worth learning if you are building a new CX function.
  • The science behind customer satisfaction –  eight great tips as you think about Customer Satisfaction.
Don't let Customer Journey Mapping exercises gather dust - take action on the things that matter to your customers. Click To Tweet

What did I miss? Let me know the best Customer Experience writing you’ve seen this week in the comments.



Assorted Links – 12th April 2018

Curating the web, the best links of the day.